For the past four months we have been primarily a work from home company and are just now starting the transition back to our office.
The transition to working from home has gone very smoothly with our support desk continuing to work efficiently.
At Carden IT Group, we believe in the power of IT to improve the lives of people and increase businesses’ efficiency.
At Carden IT Services, we are constantly working to find new ways to keep our IT Support a step above the rest. A new feature we are introducing for our IT Support clients at no extra charge is a new iPhone App called “DD Inbox”. This App communicates directly with our support system’s backend and arranges this information in an easily accessible format. By providing this App, we aim to further streamline our ticketing system, from logging, to communication, to resolution.
Although our support team are obviously super efficient in responding to your tickets, there have been common questions since we started our company, “Can I log my ticket online?” and “Can we view our ticket updates online?”. Now, with the introduction of our Proactive and Fully Managed IT support packages this has now been produced in the name of the Carden Support Client.